Refund Policies

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

- In the event that the the donor cycle is cancelled during the donor screening and assessment phase, we will continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If you choose to withdraw from services at this stage, or if we do not offer you a Suitable Egg Donor Candidate within this specified time period, you will be entitled to a refund of £6,435.

- If the donor cycle is cancelled after medication dispensed but before egg collection refund due = £4,375.

- If 4-7 eggs only are collected, the option to pursue with the donor is offered at a discount of £1,000 per missing egg. You can choose to decline, in which case we will continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If we do not offer you a Suitable Egg Donor Candidate within this specified time period, you will be entitled to a refund of your paid treatment fee. However if you choose to withdraw from services at this stage and not opt for a rematch, you will be entitled to a refund of £3,050.

- If less than 4 eggs are collected, we will continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If we do not offer you a Suitable Egg Donor Candidate within this specified time period, you will be entitled to a refund of your paid treatment fee. However if you choose to withdraw from services at this stage and not opt for a rematch, you will be entitled to a refund of £3,050.

- If there are no suitable embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

In the rare event that all the eggs do not survive the thawing process, we continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If you decide not to proceed at this stage, you will be entitled to a refund of £4,100.

If your cycle is cancelled after eggs have been thawed but before fertilisation and embryo freeze, you are entitled to a refund of £2,100.

If your cycle is cancelled after eggs have been thawed and after fertilisation but before embryo freeze, you are entitled to a refund of £520."

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

- In the event that the donor cycle is cancelled during the screening and assessment phase, we will continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If we do not offer you a Suitable Egg Donor Candidate within this specified time period, you will be entitled to a refund of your paid treatment fee. However if you choose to withdraw from services at this stage and not opt for a rematch, you will be entitled to a refund of £8,125.

- If donor cycle is cancelled after medication dispensed but before egg collection refund due = £6,065.

- If 4-7 eggs only are collected, the option to pursue with the donor is offered at a discount of £1,000 per missing egg. You can choose to decline, in which case we will continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If we do not offer you a Suitable Egg Donor Candidate within this specified time period, you will be entitled to a refund of your paid treatment fee. However if you choose to withdraw from services at this stage and not opt for a rematch, you will be entitled to a refund of £5,945.

- In less than 4 eggs are collected, we will continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If we do not offer you a Suitable Egg Donor Candidate within this specified time period, you will be entitled to a refund of your paid treatment fee. However if you choose to withdraw from services at this stage and not opt for a rematch, you will be entitled to a refund of £5,945.

- If the donor cycle is complete, and no stage of the recipient embryo transfer treatment has commenced, you are entitled to a refund of £5,945.

- If your cycle is a planned fresh sync cycle and is cancelled after treatment scan and before embryo transfer, you are entitled to a refund of £810.

- If your cycle is a planned frozen cycle and is cancelled after treatment scan and before thaw, you are entitled to a refund of £1,490

- If your cycle is a planned frozen cycle and is cancelled after the embryo has been thawed but before transfer, you are entitled to a refund of £650

- If your cycle is complete but there are no surplus embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

If your cycle is cancelled after treatment scan and before thaw, you are entitled to a refund of £6,225

In the rare event that all the eggs do not survive the thawing process, we continue to search for another Suitable Egg Donor Candidate for another 6 months or the period specified in clause 4.2.3, whichever is longer, at no additional cost. If you decide not to proceed at this stage, you will be entitled to a refund of £4,100.

If your cycle is cancelled after the egg thaw because there is no fertilisation or no transferable embryos you will be entitled to a refund of £4,100.

If your cycle is complete but there are no surplus embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

If you change your mind within 48 hours of registering, provided we have not carried out an initial consultation, your registration will be cancelled and you will be fully refunded. Once 48 hours have passed, the fee is non-refundable.

If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

- If your cycle is cancelled before egg collection, you are entitled to a refund of £2,450.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement, and all cycles must be complete within 6 months. After this point, you may be subject to additional fees in line with price fluctuations.

If your first cycle is cancelled before egg collection, if no further cycles are to be completed, you are entitled to a refund of £5,750.

If your first cycle is cancelled before egg collection, and you wish to proceed to your next cycle, you are entitled to a refund of £2,450.

If your first cycle is completed, and no ongoing cycles start, you are entitled to a refund of £3,300.

If your first cycle is complete and your second cycle is abandoned before egg collection you are entitled to a refund of £2,450.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement, and all cycles must be complete within 6 months.. After this point, you may be subject to additional fees in line with price fluctuations.

You are entitled to a £250 refund, subject to returning for post quarantine screening tests 3 months after egg collection

If your first cycle is cancelled before egg collection, if no further cycles are to be completed, you are entitled to a refund of £7,910.

If your first cycle is cancelled before egg collection, and you wish to proceed to your next cycle, you are entitled to a refund of £2,450.

If your first cycle is completed, and no ongoing cycles start, you are entitled to a refund of £5,460.

If your first cycle is complete and your second cycle is abandoned before egg collection and no more cycles take place, you are entitled to a refund of £4,610.

If your first cycle is complete and your second cycle is abandoned before egg collection and you wish to proceed to your next cycle, refund due = £2,450.

If your first cycle and second cycle is completed, and no ongoing cycles start, you are entitled to a refund of £2,160

If your first and second cycles are complete and your third cycle is abandoned before egg collection, you are entitled to a refund of £2,450.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with any price fluctuations.

Medication - if applicable

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

If your cycle is cancelled before egg collection, you are entitled to a refund of £3,200.

If your cycle is cancelled after egg collection and there are no suitable embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement and all cycles must be complete within 6 months of signing this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

If your first cycle is cancelled before egg collection, if no further cycles are to be completed, you are entitled to a refund of £5,750.

If your first cycle is cancelled before egg collection, and you wish to proceed to your next cycle, you are entitled to a refund of £2,450.

If your first cycle is completed, and no ongoing cycles start, you are entitled to a refund of £3,300.

If your first cycle is complete and your second cycle is abandoned before egg collection you are entitled to a refund of £2,450.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement and all cycles must be complete within 6 months of signing this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

If your first cycle is cancelled before egg collection, if no further cycles are to be completed, you are entitled to a refund of £12,750.

If your first cycle is cancelled before egg collection, and you wish to proceed to your next cycle, you are entitled to a refund of £3,200.

If your first cycle is cancelled after egg collection and there are no suitable embryos to freeze, if no further cycles are to be completed, you are entitled to a refund of £10,070.

If your first cycle is cancelled after egg collection and there are no suitable embryos to freeze, and you wish to proceed to your next cycle, refund due £520.

If your first cycle is complete, and no ongoing cycles start, you are entitled to a refund of £9,550.

If your first cycle is complete and your second cycle is cancelled before egg collection and no more cycles take place, you are entitled to a refund of £7,750.

If your first cycle is complete and your second cycle is cancelled before egg collection and you wish to proceed to your next cycle, refund due = £3,200.

If your first cycle is complete and your second cycle is cancelled after egg collection and there no suitable embryos to freeze, and you wish to proceed to your next cycle, you are entitled to a refund of £520.

If your first cycle is complete and your second cycle is cancelled after egg collection and there are no suitable embryos to freeze, if no further cycles are to be completed, you are entitled to a refund of £5,070.

If your first cycle and second cycle are complete, and no ongoing cycles start, you are entitled to a refund of £4,550

If your first and second cycles are complete and your third cycle is cancelled before egg collection, you are entitled to a refund of £3,200.

If your first and second cycles are complete and third cycle is cancelled after egg collection and there no suitable embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with any price fluctuations.

If cycle is abandoned before insemination, you are entitled to a refund of £400.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

If any cycle is abandoned before insemination, you are entitled to a refund of £400.

If any cycle does not begin, you are entitled to a refund of £1,765 per unused cycle.

Medication - if applicable

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with any price fluctuations.

- There is no refund of this treatment package, however if the cycle is cancelled during treatment, a follow up consultation will be arranged at no additional charge.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost."

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must take begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with any price fluctuations.

If your cycle is cancelled before egg collection, you are entitled to a refund of £3,620.

If you cycle is cancelled after egg collection and there are no suitable embryos to transfer or freeze, you are entitled to a refund of £810.

If your cycle is complete but there are no surplus embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement and the transfer must take place within the following 3 months of this agreement being signed. After this point, you may be subject to additional fees in line with any price fluctuations.

If your cycle is cancelled before egg collection, you are entitled to a refund of £3,620.

If you cycle is cancelled after egg collection and there are no suitable embryos to transfer or freeze, you are entitled to a refund of £810.

If your cycle is complete but there are no surplus embroys to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement, and the transfer must have taken place within 6 months. After this point, you may be subject to additional fees in line with any price fluctuations.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the consultation.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with any price fluctuations.

If your cycle is cancelled after eggs have been thawed but before fertilisation and embryo transfer, you are entitled to a refund of £3,100.

If your cycle is cancelled after eggs have been thawed and after fertilisation but embryo transfer, you are entitled to a refund of £810.

If your cycle is complete but there are no surplus embryos to freeze, you are entitled to a refund of £520.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

- If appointments or consultations are cancelled or rescheduled with less than 48 hours notice, you will be charged in full for the missed appointment.

- If you change your mind within 14 days of signing this agreement, providing we have not carried out any consultations, your treatment will be cancelled and you will be fully refunded. Once 14 days have passed and the Apricity team have begun the administration of your care, there is a non-refundable fee of £249.

- The treatment must begin within 3 months from the signing of this agreement. After this point, you may be subject to additional fees in line with price fluctuations.

If your cycle is cancelled after treatment scan and before embryo transfer, you are entitled to a refund of £1,490.

If your cycle is cancelled after the embryo thaw but before embryo transfer, you are entitled to a refund of £650.

Medication

Non-Refundable Items

Once dispatched, medications are strictly non-refundable. This policy is in place to maintain UK health and safety standards and ensure product integrity.

Exceptions for Incorrect or Damaged Items

In the event that an item is received incorrectly or in damaged condition, you must notify us within seven days of receipt. Replacement medications will be dispatched at no cost and re-delivery charge will not apply.

Cancelled Cycle

If you cycle is cancelled or postponed, we will work closely with you to ensure you can use as many pre-delivered medications for future cycles as possible, but this cannot be guaranteed due to strict expiry dates and your own safety. Any expired medication will need re-ordering at an additional cost.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

This applies to Female, Female & Female, Male, Male & Male and Male & Female Diagnostic packages.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

This applies to new and follow-up consultations with fertility specialists.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

This applies to supportive and implications counselling consultations.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full

If your sample is haemolysed, insufficient or delayed upon receipt at our lab, we will let you know immediately. While we can’t offer a full refund, we will offer you a replacement kit free of charge. If your replacement kit is also not able to be analysed, we can offer you a 2nd replacement kit for £25.

We are unable to offer refunds due to customer errors. This could include (but is not limited to) dropping a sample, directly contraindicating any of the instructions in the leaflet, or losing one or more components of the blood collection kit. We can however offer a replacement kit for £25.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.

If cancelled or rescheduled with more than 48 hours notice before your scheduled appointment, you will not be charged. If cancelled or rescheduled with less than 48 hours notice, you will be charged in full.